Refund & Cancellation Policy

Welcome to Rmak Solutions. By purchasing any of our digital marketing services or subscription packages, you agree to the following Refund & Cancellation Policy.

1. Service Nature

All services provided by Rmak Solutions are digital, customized, and service-based in nature. These include but are not limited to:

Social Media Management
Graphic Designing
Reel Editing
SEO Services
Paid Advertisement Assistance
Branding & Consultation
Website Updates
Marketing Strategy Services

As work begins immediately after onboarding, refunds are limited under the terms below.

2. Refund Policy

Monthly Packages

Payments made for monthly service packages are generally non-refundable once work has started or onboarding has been completed.

Refunds may only be considered in the following situations:

Duplicate payment made by mistake
Service could not be initiated by our team
Technical billing error

Approved refunds, if applicable, are processed within 7–14 business days to the original payment method.

3. Cancellation Policy

Clients may cancel their subscription or service plan at any time by providing written notice through email or official communication channels.

Important Notes:

Cancellation will stop future renewals only.
Current billing cycle charges are non-refundable.
Services already delivered or in progress cannot be reversed or refunded.
Any active campaigns or scheduled content may be paused upon cancellation request.

4. Client Responsibilities

To ensure timely delivery, clients are responsible for providing:

Brand assets
Content approvals
Required login/access details
Timely communication

Delays caused by lack of communication or approvals from the client side do not qualify for refunds.

5. Advertising Spend

Any third-party advertising budget paid to platforms such as:

Meta Ads
Google Ads
YouTube Ads
TikTok Ads

is separate from service fees and is strictly non-refundable.

6. Chargebacks & Payment Disputes

Clients are encouraged to contact our support team before initiating any payment dispute or chargeback.

Fraudulent or unauthorized chargebacks for valid delivered services may result in immediate suspension of all ongoing services and legal recovery actions if necessary.

7. Policy Updates

Rmak Solutions reserves the right to modify or update this policy at any time without prior notice.

8. Contact Information

For cancellations, billing support, or refund-related concerns, please contact:

Email: info@rmaksolutions.ae
Phone: +971 56 639 2628

We aim to respond to all requests within 24–48 business hours.